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Résumé

Education

Aug 2011 - Aug 2011 Enterprise Search for IT Professionals Training earned at Fast University
Professional development for operational support of FAST Search 2010 for SharePoint.

Oct 2008 - Oct 2008 MCTS: Windows SharePoint Services 3.0 - Application Development earned at Microsoft
Passed exam 70-541.

Dec 2007 - Apr 2008 Certificate IV in Frontline Management earned at Management Consultancy International
Professional development training.

Aug 2007 - Aug 2007 MCTS: Microsoft Office SharePoint Server 2007, Configuring earned at Microsoft
Passed exam 70-630.

Jun 2007 - Jun 2007 MCP earned at Microsoft
Passed Exam 070-536: Microsoft .NET Framework 2.0- Application Development Foundation

Dec 2005 - Dec 2005 Certificate earned at Dimension Data Learning Solutions
Customizing Microsoft® SharePoint™ Products and Technologies

Jan 1998 - Jun 1998 University of Wales, Aberystwyth
One semester study abroad

Aug 1995 - May 1999 Bachelor of Science earned at University of Puget Sound
Degree in Computer Science

Employment History

Aug 2014 - Present Lead Support Engineer
RecordPoint Software

Level 2 member of the support team, with the following responsibilities: Writing scripts for automated testing; Troubleshooting and diagnosing problems reported by end users; Composing internal documentation; Assisting with developing processes and procedures; Mentoring and supporting other team members.

Skills: SharePoint Server 2010/2013 13/13 Server Management and Operations 10/13 ITIL IT Service Management 9/13 Team Leadership 11/13 Writing and Editing 10/13 Microsoft.NET 12/13

Dec 2011 - May 2014 Lead Support Consultant
Jacobs Technology

Support team technical lead, gaining thorough knowledge of supported platforms. Following ITIL processes and procedures for Incident Management, Problem Management, and Change Management. Providing recommendations for both proactive and reactive maintenance. Involvement in and testing of break/fix code release and deployment processes. Co-ordinating and assisting team members. Documenting standard processes and how-tos for our team knowledge base.

Skills: SharePoint Server 2010/2013 13/13 Server Management and Operations 10/13 C/C++/C# 10/13 Troubleshooting 11/13 Team Leadership 11/13 ITIL IT Service Management 9/13 Microsoft.NET 12/13

Aug 2008 - Dec 2011 Support Consultant
Unique World

Providing Level 2 and Level 3 technical support for Managed Services customers by fixing bugs in code, adding or modifying features, and providing in-depth documentation on the use of their enterprise level web sites. Providing internal development support for Unique World by maintaining the company intranet and internet sites. Specialising in Microsoft Office SharePoint Server 2007 configuration, administration, support and development. Assisting team members with troubleshooting and resolving problems.

Skills: HTML/XML/XSLT 13/13 C/C++/C# 10/13 Transact-SQL 10/13 Microsoft.NET 12/13 Windows SharePoint Services 10/13 Microsoft Content Management Server 10/13 CSS 12/13 SharePoint Server 2010/2013 13/13 JavaScript 10/13

Jun 2006 - Aug 2008 Consultant
Unique World

Liaising with clients to provide technical solutions for information management, generally using the Microsoft Office SharePoint Server 2007 platform. Installation and configuration of Windows SharePoint Services and Office SharePoint Server. Customisation of WSS 3.0 and Office SharePoint Server sites, including look and feel, development of master pages and page layouts, modifying navigation, and overriding default styles. Development of custom compiled code for extending the functionality of SharePoint. Maintenance on legacy systems in SharePoint 2003 and Microsoft Content Management Server. Continuing training in Microsoft .NET Framework 2.0 and SharePoint technologies, and assisting in mentoring co-workers.

Skills: HTML/XML/XSLT 13/13 C/C++/C# 10/13 Transact-SQL 10/13 Microsoft.NET 12/13 Windows SharePoint Services 10/13 Microsoft Content Management Server 10/13 CSS 12/13 SharePoint Server 2010/2013 13/13 JavaScript 10/13

May 2003 - Jun 2006 Web Developer
Oriel Technologies

Continued maintenance of multiple client web sites. Project management and development of corporate web applications using LAMP or Microsoft.NET platforms. Creation of client intranets using Microsoft SharePoint and Microsoft Content Management Server, including custom in-house integration between the two. Maintenance and development of company's public site, intranet, and other web-based tools. Custom XHTML/CSS authoring on any projects that arise.

Skills: Microsoft.NET 12/13 C/C++/C# 10/13 Perl/Embperl 10/13 HTML/XML/XSLT 13/13 Transact-SQL 10/13 Design and Layout 9/13 Database Design 8/13 Server Management and Operations 10/13

Jun 1999 - Dec 2002 Business Applications Developer
Logos Research Systems, Inc.

Maintenance and development of all corporate web site, including a graphical redesign of the main ecommerce site, a structural redesign of the commerce web site, error corrections, updates of information, and the creation and addition of graphical elements like banner ads. Clean up and maintenance of existing commerce systems to improve functionality using VBScript and ASP, including a dynamically generated product catalog and COM objects written in VB. Development for a specialized web site for the new product line, using Microsoft's .NET platform, to create a series of web services for use by the company's worldwide distributors. Diagnosis of and assistance in correcting any problems that arise in the company's web-related systems. Creation of in-house software for various tasks within the company using any of the above skills.

Skills: HTML/XML/XSLT 13/13 C/C++/C# 10/13 VB/VBScript 9/13 Transact-SQL 10/13 Microsoft.NET 12/13 Design and Layout 9/13 Database Design 8/13 Server Management and Operations 10/13

Jan 1999 - Jan 1999 Student Staff
University of Puget Sound, Student Employment Office

Design and creation of a departmental web site. Creation of a graphical and hierarchical design, HTML implementation with forms. Composed documentation for further maintenance of site.

Skills: HTML/XML/XSLT 13/13 Design and Layout 9/13

Sep 1998 - May 1999 Student Staff
University of Puget Sound, Human Resources

Maintenance of the departmental web site, correcting errors, making updates. Additional clerical and reception work.

Skills: HTML/XML/XSLT 13/13 Clerical 9/13

Mar 1997 - May 1998 HTML Programmer
Business Internet Services

Design and construction of web sites for local businesses. Implementation of designs created by company designer. Use of Cold Fusion with an SQL database. Data entry and error corrections.

Skills: HTML/XML/XSLT 13/13 Design and Layout 9/13

Personal Projects

Web Coordinator - Inner West Multiple Birth Association
Volunteer web master for the Inner West MBA club (IWMBA).

Skills: HTML/XML/XSLT 13/13 Design and Layout 9/13 Writing and Editing 10/13 Joomla CMS 7/13

Highlights: